FAQ

A propos

Why Karioska?

Karioska specializes in premium African handcrafted décor, including juju hats, beaded heads, beaded stools, and Bamileke shields. Our products celebrate traditional craftsmanship while supporting artisan communities in Cameroon.

Are all items handmade?

Yes, all our products are handcrafted by skilled artisans using traditional techniques passed down through generations. Each piece is unique and may have slight variations, showcasing its authenticity.

Shipping and Delivery

Where do you ship?

We deliver to North America, Europe, and the United Kingdom. Products are shipped from Cameroon or France, depending on availability.

How long does shipping take?

Standard delivery times are 3 to 7 business days. For items in the beaded head, beaded stool, or art craft categories, please allow an additional 1 to 3 weeks for preparation. This is clearly stated on the product page.

Are there customs or import fees?

No, we offer duty-free deliveries, meaning there are no additional customs charges on your purchase.

Which carriers do you use?

We work with trusted carriers such as DHL, Colissimo with signature, and Campost to ensure secure and reliable deliveries.

Customization and Personalization

Can I request a custom design or size?

Yes, we offer customization for many of our products. Contact us at hello@karioska.com to discuss your preferences, and we’ll work with you to create a piece tailored to your needs.

Can I choose a specific color for my juju hat or beaded item?

Absolutely! Many of our items are customizable in terms of color and size. Please reach out to us before placing your order to confirm availability.

Care and Maintenance

Check our Care Guide.

Payment and Discounts

What payment methods do you accept?

We accept payments via credit cards, PayPal, and Klarna for interest-free installment payments. Cryptocurrency payments (we use Coinbase payment) are also supported.

Do you offer discounts?

Yes, enjoy free shipping on your first order with the coupon code FREESHIP. We also occasionally run special promotions—subscribe to our newsletter to stay updated.

Orders and Returns

Can I return an item?

Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original condition. For first-time orders in the Juju Hat or Beaded Head categories, return shipping is free. Otherwise, return costs are the buyer’s responsibility.

How do I request a return or exchange?

Simply email us at hello@karioska.com with your order details. 

Chech our Refund and Return Policy.

If you still have questions, we’re here to help! Reach out to us at hello@karioska.com, and we’ll get back to you as soon as possible.

Thank you for choosing Karioska to bring authentic, handcrafted African art into your home!
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