Refund and Returns Policy

1. Return Policy

1.1 Eligibility for Returns

Returns are accepted for 14 days from the date of purchase. After 30 days, no refunds or exchanges will be granted.
Items must be unused, in their original condition, and in the original packaging to qualify for a return.

1.2 Return cost & Special Conditions for First Orders

For first-time orders of juju hats, return shipping is covered by Karioska.
For all other returns, the buyer is responsible for return shipping costs. There is no restocking fee applied.
The buyer is also liable for any loss of value if the item is not returned in its original condition.

1.3 Non-Returnable Items

Gift cards and items on sale are non-refundable.

1.4 Return Address

For EU (European Union), return the item to the address below:
Karioska
166 rue du Ménil,
92600 Asnières
France
For North America return the item to the address below:
S2KA
8345 NW 66 ST #F5582
MIAMI, FL 33166-2696
United States

2. Refund Policy

2.1 Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within 3 business days.

2.2 Late or Missing Refunds

If your refund has not been received, check with your bank or credit card issuer, as processing times may vary.
For unresolved issues, contact us at hello@karioska.com

3. Exchanges

Exchanges are available for the first order or for items received damaged or defective.
To request an exchange, email us at hello@karioska.com and send the item to the address above.

4. Gifts

If an item was purchased with a gift card and returned, you will receive a gift credit of equal value once the returned item is received.

5. Cancellations

Orders cannot be canceled. However, contact us promptly if the item has not yet been shipped.

For further assistance, please email us at hello@karioska.com. Full Terms and Conditions are available on our website.